General Information About Canine Cleanup
CUSTOMER SERVICE POLICIES:
How often does your company come out?
Most of our customers prefer service once a week. Other service schedules are available; if you would like to know more about service more or less often than once a week, please call us.
Is your equipment sanitized?
Yes, in order to prevent the spread of infectous canine viruses, we sanitize all equipment, and tools after each visit with a broad spectrum disinfectant.
Do you work through the winter?
Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through the winter. Some customers prefer to put service on hold for the cold months, although there will be a first-time cleanup fee the following spring.
Do we work through the winter? What happens when it snows or there is extreme weather conditions?
We’ll work in most weather, but heavy rain, snow, or a declared State of Emergency can stop us. If icy roads will not allow travel and there is snow and/or ice, we will postpone that day’s service until your next servcie day or sooner, if conditions allow. If there is a extreme weather condition, reasons beyond our control, or payment issues that will prevent us from completing that week’s work, we will follow up the following week to clean your yard. The previous week however, will not be credited due to our work load being doubled when we return.
What about holidays?
We do not work the following days:
1)Memorial Day 2)Independence Day 3) Thanksgiving 4)Christmas
Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. If we get to your house and the gate is locked with no access, you may still be charged for the visit. You can provide us with a key to the lock or tell us the combination if that will be convenient for you.
Can you work with my dog in the yard?
In most cases, yes. We get along well with dogs: however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine that dog. We don't want to take unnecessary risks with your dog or our employees.
What if I want to skip a service day?
You can let us know in advance if you need us to skip your yard that week, but you may be charged the bi-weekly fee when service resumes the following week. If the dog will be gone from the yard for a couple of weeks, or for some other reason you need us to skip your yard for a day or more, we can hold service. There may be another first time cleanup fee if your dog has remained in the yard and service has been skipped for three or more weeks. If your gate is locked or the dog will not allow us to clean the yard it may be necessary to charge for the service call that could not be completed.
How do I pay you?
We set up automatic payments with your debit or credit card number. If you are unable to provide one, you can set up payments through your bank, but they need to be automatic and arrive by the 1st of each month.
Are there any contracts I have to sign?
No, we can start and stop your service over the phone. We do not require contracts, we know you'll love our service and there is no minimum service period. There is no advance notice required to cancel service, however if you stop service after receiving only your 1st cleanup, there will be a one time cleanup charge for that visit.
Is there an extra charge for the first time?
There may be an extra charge for the first service if there has been a lot of accumulation of waste over time.
Is it possible to get a one-time-only service?
Sure! One-time-only, or short-term service may be easily arranged.
Will we clean ANY yard?
There may be a slightly higher charge for very large yards (over the typical 1/2 acre size yard).
What about tall grass or leaves?
If our employee can't see the mess due to unreasonably tall grass or leaves they can't clean it.
We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won't be charged.
THANK YOU FOR YOUR BUSINESS!