CUSTOMER SERVICE POLICIES:

How often does your company come out?
Most of our customers prefer service once a week. Other service schedules are available; if you would like to know more about service more or less often than once a week, please call us.

Is your equipment sanitized?
Yes, in order to prevent the spread of infectous canine viruses, we sanitize all equipment, and tools after each visit with a broad spectrum disinfectant.

Do you work through the winter?
Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through the winter. Some customers prefer to put service on hold for the cold months, although there will be a first-time cleanup fee the following spring.

What happens when it rains?
We'll work in most weather, but very heavy rain may stop us. We will most often be able to make up the work later that week.

What about holidays?
We do not work the following days:

When a holiday falls on a regular service day, we will make up that visit either earlier or later that week.
Service returns to the regular day the following week.

Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day.  If we get to your house and the gate is locked with no access, you may still be charged for the visit.  You can provide us with a key to the lock or tell us the combination if that will be convenient for you.

Can you work with my dog in the yard?
In most cases, yes. We get along well with dogs: however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine that dog. We don't want to take unnecessary risks with your dog or our employees.

What if I want to skip a service day?
You can let us know in advance if you need us to skip your yard that week, but you may be charged the bi-weekly fee when service resumes the following week. If the dog will be gone from the yard for a couple of weeks, or for some other reason you need us to skip your yard for a day or more, we can hold service. There may be another first time cleanup fee if your dog has remained in the yard and service has been skipped for three or more weeks. There will be no charge for service missed due to weather or some other event beyond your control. However, if your gate is locked or the dog will not allow us to clean the yard it may be necessary to charge for the service call that could not be completed. If, for instance, you get to work and remember that the gate is locked, call us early to let us know to skip that day so that you won't be charged.

How do I pay you?
With the exception of the first month, which is pre-paid, we will leave an invoice on your door at the begining of the month. If you prefer another payment method, contact us. You can pay for your service online at www.caninecleanp.com, over the phone, mail payment, or even set up automatic payments so you don't have to worry about it. There is a $10 late fee for accounts not paid by the 15th of the month.

Are there any contracts I have to sign?
No, we can start and stop your service over the phone. We do not require contracts, we know you'll love our service and there is no minimum service period.  There is no advance notice required to cancel service.

Is there an extra charge for the first time?
There may be an extra charge for the first service if there has been a lot of accumulation of waste over time.

Is it possible to get a one-time-only service?
Sure! One-time-only, or short-term service may be easily arranged.

Will we clean ANY yard?

There may be a slightly higher charge for very large yards (over the typical 1/2 acre size yard).

What about tall grass or leaves?
If our employee can't see the mess due to unreasonably tall grass or leaves they can't clean it.